Sensu support gives you the assurance that help is available if you need it. Our community and expert in-house team offer best-in-class support to help get you up and running smoothly.
Join the growing Sensu community and get support from Sensu users from organizations of every size, spanning the entire globe.
Every enterprise license includes enterprise support, an enterprise-class SLA that guarantees a 3-hour response and a next business day resolution (for Level 1 issues).
Premium support for Sensu is available for organizations who need 24x7 support, faster response times, custom integration development, professional services, and more.
Our customer reliability team is committed to your success. In most cases, standard enterprise support is the perfect complement to Sensu. However, for certain mission-critical applications, a higher level of service can add tremendous value. Please note the following added-value services that are available via premium support:
“The Sensu Enterprise Support team has set the high bar for vendors that I’ve dealt with in the past 20 years. Their consistently quick turnaround and excellent support really shows how much they care about customers.”
— Bryan Wilkerson, Sr. Systems Administrator
Response and resolution times are determined by the service level classification of a support request.
Support requests are responded to in the order in which they are received, and per the following Service Level Agreement (SLA):
Although actual resolution times will vary, we generally expect to resolve support requests as promptly as possible based on Service Level classification, in the order in which they are received.
NOTE: although some requests may be resolved during the initial response, "Response" does not equate to Resolution; actual resolution times will vary.