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Privacy Policy

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Sensu Privacy Policy

Last Changes:         June 15, 2018

This Privacy Policy covers our collection, use and disclosure of information Sensu, Inc. (“Sensu”, “We”, “Our”, “Us”) collect on or through our website, www.sensu.io and our platform Sensu; and all other apps, interactive features and communications provided or used by Sensu, e.g. e-mail newsletters or communications, however accessed and/or used, that are operated by Sensu, made available by Sensu, or produced and maintained by Sensu (“Sensu Site”). This Privacy Policy sets out our practices for collecting, using, maintaining, protecting and disclosing that personal data collected through the Sensu Site.

By using the Sensu Site, you are accepting the practices described in our Privacy Policy.  If you do not agree to the terms of this Privacy Policy, please do not use the Sensu Site.  Subject to applicable law, We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our Sensu Site following the posting of changes to these terms will mean you accept those changes.  If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.

If you have any questions about this Privacy Policy or don’t see your concerns addressed here, you should contact us by email at privacy@sensu.io.

EU-U.S. Privacy Shield

Sensu complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EU to the U.S., respectively.  Sensu has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability (“the Privacy Shield Principles”) which are the basis for the principles of this Policy.  If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

User Data

Sensu respects the privacy of our Customers and the privacy of their data.  All user information you load onto or produce on or through the Sensu Site is governed by this Privacy Policy.  Although Sensu owns any data storage, databases and architectures and the Sensu Site, you retain all rights to your data. We will not sell, or rent your data uploaded onto the Sensu Site and only the registered users of the Customer may gain access to the uploaded data.

If you wish to subscribe to our newsletter(s), blog or other periodicals (“Publication”), you may opt-in to receive the Publication and we will use your name and email address to send the Publication to you. You may choose to stop receiving our Publications by following the unsubscribe instructions included in these emails or you can contact us at privacy@sensu.io.

As explained below, we collect and process personal data in various ways depending upon your use of the Sensu Site.  We collect and process personal data on the following legal bases: (1) with your consent; (2) as necessary to perform our agreement to provide the services you request; and (3) as necessary for our legitimate interests in providing the Sensu Site where those interests do not override your fundamental rights and freedom related to data privacy. 

Data Collection

We collect the e-mail addresses and certain personal information of those who communicate with us via e-mail or register with us to open an Account or obtain the Sensu platform or other Sensu products and services.  We also collect certain personal and non-personal information regarding which pages users access or visit, and information volunteered by the users (such as any surveys Sensu might conduct and/or site registrations).  When you request a Sensu account, we ask for the following information: your name, your company name, and a valid e-mail address at which we may contact you.

We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you.  This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you.  If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Sensu may also collect and analyze from visitors and users certain non-personal information regarding the use of the Sensu Site and services available therein. Such non-personal information collected may include but is not limited to internet location, web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system, etc.

Use of Information

Sensu will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Sensu will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete and current.

We may use personal information to provide the services you’ve requested, including services that may display customized forms, documents, and reports and may include personal information that you provide in public forums. We may also use personal information for auditing, research and analysis to operate and improve the services you receive from the Sensu Site. We may use certain other information collected from you to help diagnose technical problems, administer the Sensu Site, and improve the quality and types of services that may be delivered to you.

We may provide non-identifying and aggregate usage and volume statistical information derived from the actions of our visitors and Account holders to third parties in order to demonstrate the value we deliver to users.

We may provide your personal information to companies that provide services to help us with our business activities such as live chat or payment processing. These companies are authorized to use your personal information only as necessary to provide these services to us and we require that such third parties comply with our Privacy Policy and any other appropriate confidentiality and security measures. For data received under the EU-U.S. Privacy Shield, Sensu will obtain appropriate assurances from its agents that they will safeguard personal data consistent with this Policy. Examples of appropriate assurances that may be provided by agents include the following: a contract obligating the agent to provide at least the same level of protection as is required by the Privacy Shield, its own EU-U.S Privacy Shield certification, or another European Commission adequacy finding.

The information we collect is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

  • as required by law, such as to comply with a subpoena, legal proceedings, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • in certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements,
  • to investigate potential violations of the Sensu Acceptable Use Policy,
  • to investigate potential violations of the Sensu Terms of Service,
  • to any other third party with your prior consent to do so.
  • if Sensu, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Sensu will offer you the opportunity to choose (opt-out) whether your data is to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by you.  You may opt-out of such uses of your personal data by contacting us at the address given below.

Sensu will not use sensitive personal data for a purpose other than the purpose for which it was originally collected, or subsequently authorized by you, without first receiving your affirmative and explicit consent (opt-in).  Sensu will treat as sensitive any personal data received from a third party where the third party identifies and treats it as sensitive. 

Links to Other Websites

The Sensu Site includes links to other Websites whose privacy practices may differ from those of Sensu. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.

How to Limit the Use of Your Information

In many instances, you have choices about the information you provide and how we use your information.  These choices, and any related consequences, are described in detail below.  

Marketing Emails:  When you create an account through the Sensu Site or sign up for certain communications, you are required to provide us with an accurate email address through which we may contact you. Based on the choices you made when you registered we may use your email address to communicate with you about offerings from us, our selected vendors, and partners.  While you cannot opt-out of receiving notifications and other communications regarding your account or your transactions, you can always opt- out of receiving promotional and other marketing emails from us by: (1) using the “unsubscribe” feature in our marketing emails; (2) clicking unsubscribe here; or (3) contacting us at privacy@sensu.io.

Third-Party Service Providers/Business Partners/Affiliates/Subsidiaries: You can always rescind your consent to share your information with third-party service providers, business partners, affiliates or subsidiaries by contacting us at privacy@sensu.io.

Location Tracking: Most mobile devices allow you to control or disable the use of precise location services by any application on your mobile device through the device’s settings’ menu.

Do Not Track:  Your browser or device may include “Do Not Track” functionality.  Our information collection and disclosure practices, and the choices that we provide to visitors, will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received.

Online Tracking and Interest-Based Advertising Choices:  You also have choices to limit some tracking mechanisms that collect information when you use the Sensu Site.  Many web browsers automatically accept cookies, but you can usually modify your browser’s setting to decline cookies if you prefer.  If you choose to decline cookies, certain features of the Sensu Site, including the Sensu Site themselves, may not function properly or remain accessible to you.  In addition, you may also render some web beacons unusable by rejecting or removing their associated cookies.  Note that if you choose to remove cookies, you may remove opt-out cookies that affect your advertising preferences.  

We use Google Analytics, a web analytics service provided by Google, Inc., on the Sensu Site. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Sensu Site, compile reports on the Sensu Site’s activity, and provide other services related to the Sensu Site’s activity and usage.  The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website.  The Sensu Site does not use Google Analytics to gather information that personally identifies you.  The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google click here.  

If any third party advertisers place tracking tools on the Sensu Site, you have additional choices regarding the collection and use of your information.  You can learn more about the options available to limit these third parties’ collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance, as well as the webpages for Facebook’s ad preferences tool and privacy policy.  

Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings.  For more information about how to change these settings for Apple, Android or Windows devices, see:

Apple:  http://support.apple.com/kb/HT4228

Android:  http://www.google.com/policies/technologies/ads/  

Windows:  http://choice.microsoft.com/en-US/opt-out

Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using the Sensu Site or on other websites, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs.  It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms

Cookies and other Tracking Technologies

Like many sites, Sensu and our analytics provider, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website will be limited.

Local Storage Objects (HTML 5)

We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5. Various browsers may offer their own management tools for removing HTML 5 LSOs.

Analytics/ Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do link some of this automatically-collected data to personally identifiable information. This allows us to deliver a better experience by reducing the amount of data that needs to be entered when filling out forms, downloading gated content, completing surveys, etc.

Behavioral Targeting/ Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Public Forums/Blogs

Our blog comment section is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Social Media (Features) and Widgets

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Security

Sensu has implemented processes intended to protect user information and maintain security of data. Each Account holder is assigned a unique user name and password, which is required to access their Account. It is each user’s responsibility to protect the security of his or her login information. We have attempted to protect Sensu’s servers by locating them in areas with security procedures, using firewalls and implementing other generally available security technologies. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data, but NO GUARANTEE CAN BE MADE THAT YOUR INFORMATION AND DATA WILL BE SECURE FROM INTRUSIONS AND UNAUTHORIZED RELEASE TO THIRD PARTIES.

When you enter sensitive information (such as login credentials), we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacy@sensu.io.

Cancellation or Termination of the Account

If your Account is terminated for any reason, please be aware that Sensu may for a time retain residual information in our backup and/or archival copies of our data stores and databases. We will make reasonable commercial efforts to delete your information as soon as reasonably practical. We will respond to your request to access within 30 business days.

Information for Users Outside the United States

If you use the Sensu Site outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries.  The laws in the U.S. regarding personal information may be different from the laws of your state or country.  Any such transfers will comply with safeguards as required by relevant law.  If applicable, you may have a right to claim compensation for damages caused by a breach of relevant data protection laws.  When you submit information, you understand that you are transferring such information into the United States.

Compliance with Children’s Online Privacy Protection Act

As a business service, Sensu does not target its offerings toward, and does not knowingly collect any personal information from users under 13 years of age. No one under the age of 13 may provide any personal information or register for an account on the Sensu Site. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible.

California Privacy

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Sensu, Inc. or its subsidiaries to a third party for the third party’s direct marketing purposes. To make such a request, please send an email to  privacy@veeloinc.com or write us:

Additional Individual Rights

If you are a resident of the EEA or Switzerland, you are entitled to the following rights:

  • The right to request data erasure – you have the right to have your data erased from the Sensu Site if the data is no longer necessary for the purpose for which it was collected, you withdraw consent and no other legal basis for processing exists, or you believe your fundamental rights to data privacy and protection outweigh our legitimate interest in continuing the processing.

  • The right to restrict or object to our processing – you have the right to restrict or object to our processing if we are processing your data based on legitimate interests or the performance of a task in the public interest as an exercise of official authority (including profiling); using your data for direct marketing (including profiling); or processing your data for purposes of scientific or historical research and statistics.

  • The right to object to automated decision making – you have a right to avoid being subject to automated decision making and insist on human intervention if we make an automated decision that produces a legal or a similarly significant effect on you.

Accessing and Updating Personal Information

Upon request we will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. When you use the Sensu, Inc. we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not for legitimate business purposes. You may update your Account information by logging into your Account. When requests come to Sensu with regard to personal information, we ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. We retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. We will respond to these requests within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Recourse, Enforcement and Liability

In compliance with the EU-U.S Privacy Shield, Sensu commits to resolve complaints about privacy and personal data collection or use. EU individuals with inquiries or complaints regarding this Policy should first contact Sensu at the address given below. Sensu will investigate and attempt to resolve such complaints by reference to the principles contained in this Policy.

Sensu has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU PRIVACY SHIELD web site at www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. Under certain limited conditions, an individual may be able to invoke binding arbitration.

Sensu is subject to the investigative and enforcement authority of the Federal Trade Commission (FTC) and is obliged to disclose personal data in response to lawful requests by public authorities, for law enforcement and national security purposes, and has potential liability for onward transfers to third parties.  Sensu will conduct compliance audits of its relevant privacy practices to verify adherence to this Policy. Any employee that Sensu determines is in violation of this policy may be subject to disciplinary action.

Changes to this Policy

We may update this privacy policy to reflect changes to our information practices that are consistent with the Privacy Shield Principles. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices

Questions

Any questions about this Privacy Policy should be addressed to privacy@sensu.io or by postal mail at:

Sensu, Inc.,
10512 SE Rex Street,
Unit A
Portland, OR 97266

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